Your privacy matters to us. This policy explains exactly what personal information 5p999 collects when you use the platform, how we use it, how we keep it secure and what rights you have over your own data.
5p999 ("we", "us", "the Platform") is committed to protecting the personal information of everyone who uses our online casino and sports betting services at 5p999.app. This Privacy Policy explains what data we collect, why we collect it, how we store and protect it, and the choices available to you as a player.
This policy applies to all users of 5p999 regardless of how you access the platform — whether on a mobile browser, desktop or any other device. It covers your use of the casino, sports betting, live casino, slots, deposits and withdrawals, VIP programme and all other services offered on 5p999.
By registering an account or using any part of the 5p999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, please do not register or continue to use the platform.
Our Position: 5p999 does not sell personal data to third parties for marketing purposes. Data is collected only for the purposes described in this policy — account management, security, payment processing, service improvement and legal compliance.
The personal information 5p999 collects falls into several categories depending on how you interact with the platform.
When you create a 5p999 account, we collect the following:
At the point of withdrawal or where account security checks are triggered, 5p999 may request:
5p999 collects personal data through the following channels:
The data collected by 5p999 is used for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration details, username, password | Contract performance |
| Identity verification | CNIC copy, date of birth, phone number | Legal obligation / fraud prevention |
| Processing deposits and withdrawals | Payment method details, transaction history | Contract performance |
| Fraud detection and security | IP address, device data, transaction patterns | Legitimate interest |
| Customer support | Account history, contact details | Contract performance |
| Platform improvement | Anonymised gameplay and session data | Legitimate interest |
| VIP programme management | Activity data, deposit history, tier status | Contract performance |
| Responsible gaming checks | Session data, deposit patterns, self-exclusion flags | Legitimate interest / legal obligation |
| Promotional communications (opted-in only) | Phone number, game preferences | Consent |
We do not use your personal data for automated decision-making that produces legally significant effects without human review. Flagged accounts are reviewed by a member of the 5p999 team before any action is taken.
All financial transactions on 5p999 are processed in PKR through third-party payment providers including JazzCash, Easypaisa, Raast and Bank Transfer. 5p999 does not store your full JazzCash or Easypaisa PIN, bank account number or any full card details on our servers.
What 5p999 does retain is:
This data is used exclusively for account crediting, withdrawal processing, dispute resolution and fraud prevention. Transaction records are retained for the period required under our data retention policy (see Section 7).
Third-Party Payment Providers: When you use JazzCash, Easypaisa or Raast to transact with 5p999, those transactions are also subject to the privacy policies of those respective providers. 5p999 is not responsible for the data practices of third-party payment services.
5p999 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Personal data is shared only in the following limited circumstances:
All third-party service providers who handle data on behalf of 5p999 are required to maintain appropriate data protection standards consistent with this policy.
5p999 retains personal data for the period necessary to fulfil the purposes described in this policy or as required by applicable legal obligations.
When data is no longer required for any legitimate purpose, it is securely deleted or anonymised.
5p999 takes the security of personal data seriously. The following measures are in place to protect your information:
No security system is entirely infallible. While 5p999 takes reasonable and industry-appropriate steps to protect your data, we cannot guarantee absolute security against all possible threats. If you become aware of any suspected security issue related to your account, please contact support immediately.
5p999 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored in your browser that help the platform function correctly and improve your experience.
You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain parts of 5p999 from functioning correctly. Disabling functional or analytics cookies will not affect your ability to deposit, play or withdraw.
As a 5p999 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team.
You can request a copy of the personal data 5p999 holds about you. We will provide this in a readable format within a reasonable timeframe after verifying your identity.
If any personal data we hold about you is inaccurate or outdated, you have the right to request that it be corrected. You can update basic account details directly from your account settings.
In certain circumstances you can request that your personal data be deleted. Note that this right may be limited where data must be retained for legal, fraud prevention or dispute resolution purposes.
You can object to the processing of your personal data where it is based on our legitimate interests. If you object to receiving promotional communications, you can opt out at any time.
Where technically feasible, you may request a copy of your account and transaction data in a structured, commonly used format for transfer to another service.
You can request that 5p999 restrict how your data is used while a complaint or correction request is being resolved. During a restriction, data may be stored but not actively used.
How to Exercise Your Rights: Contact the 5p999 support team via live chat or at [email protected]. We will verify your identity before actioning any data request. Most requests are resolved within 14 days. If a request cannot be fulfilled in full, we will explain why.
5p999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the registration and withdrawal process.
If 5p999 discovers that an account has been created by or is being used by a person under 18 years of age, the account will be immediately closed, all funds will be withheld pending review, and all associated personal data will be deleted in accordance with applicable legal requirements.
If you believe a minor has created a 5p999 account using false information, please notify us immediately through our support team so we can investigate and take appropriate action.
5p999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data practices. The date shown at the top of this page is always updated when revisions are made.
When material changes are made that meaningfully affect how we use your personal data, we will notify registered players through a notice on the platform at login or via the contact details held on your account.
We encourage you to review this policy periodically so that you remain informed about how 5p999 handles your data. Continued use of the platform following any revision constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how your personal information is being handled, please reach out to the 5p999 support team:
Please include your registered username and a clear description of your request so that we can assist you as quickly as possible. All data requests require identity verification before processing.
A quick summary of the most important points from this policy for Pakistan players.
5p999 never sells your personal data to third parties for marketing or commercial purposes. Your data is used only for running your account, processing PKR payments and improving the platform.
Full JazzCash and Easypaisa PINs and bank account numbers are never stored on 5p999 servers. Only the minimum transaction confirmation data needed to process deposits and withdrawals in PKR is retained.
Your account password is stored using one-way cryptographic hashing. Even 5p999 staff cannot retrieve your password — only reset it. Always use a unique, strong password for your account.
Access to personal data within 5p999 is restricted on a need-to-know basis. Not all staff can view your data — access is controlled, logged and regularly reviewed to prevent misuse.
You can request access to, correction of, or deletion of your personal data at any time by contacting support. 5p999 will respond to all data rights requests within 14 days of verifying your identity.
5p999 does not collect data from or permit access by anyone under 18. Age verification is a hard requirement. Accounts identified as belonging to minors are closed and all data deleted.